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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

patssushil
Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

chouhan
Rising Star I
keyurchudasama2010

https://zentalk.asus.com/en/discussion/comment/86416#Comment_86416

I tagged Amit Bhawani and Gaurav Choudhry for the same reason and also shared link of this forum but no response. Even when first day when I faced this issue, I tagged Dinesh Sharma, Asus head and Asus support handle on twitter. After that I got Asus India support's reply.

What is the point when they are shamelessly asking about to motherboard replacement. I even asked his representative that how can same handset's hardware got damaged across the India just after 1 year of product launch.


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You are right this is purely company mistake they issued an update with huge bug which crashed several devices in March-April"2020.
We want #recallmaxproM2

keyurchudasama2
Star III
chouhan

https://zentalk.asus.com/en/discussion/comment/86463#Comment_86463

Tweet #recallmaxproM2


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#recallzenfonemaxproM2 this would be a proper tag 😉

chouhan
Rising Star I
keyurchudasama2010

https://zentalk.asus.com/en/discussion/comment/86465#Comment_86465

#recallzenfonemaxproM2 this would be a proper tag 😉


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Ok, great.

chouhan
Rising Star I
Iron.jpeg

I am living without phone since 1 Month. It's all because of Asus and their shitty software update. They need to look into this matter quickly. Otherwise we need to run a campaign. #BoycottAsus


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#Boycottasus and #recallmaxproM2 please tweet.

Suave
Star I
Happened the same to me today!
Automatically shutdown and now stuck on Asus Logo....