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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

patssushil
Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

Jyothi
Star II
anagha

Facing same issue with my Asus Zsenfone max pro M2 from 8th of April.


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I understand what you are going through. we all are facing this, our bad luck😔

patssushil
Rising Star I
Jyothi

https://zentalk.asus.com/en/discussion/comment/71011#Comment_71011

So even if my phone is idle for a month it can be saved? I mean nothing will happen if we immediately don't give it for repair? I'm sorry I'm not that great with devices hence the query please forgive if it seems silly.


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Yes. Phone will be saved, it just that we have to wait till the lockdown lift, so that we can go to service centre and fix it up

BlueHunt
Zen Master I
Jyothi

https://zentalk.asus.com/en/discussion/comment/71011#Comment_71011

So even if my phone is idle for a month it can be saved? I mean nothing will happen if we immediately don't give it for repair? I'm sorry I'm not that great with devices hence the query please forgive if it seems silly.


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Yes, absolutely no problem in that. And there's nothing silly in clearing any doubts you have. We are here to help each other.
Just make a note that once you approach the service center for repair, you have to take out your sim cards as well as the memory card if you have any. During flashing the Recovery firmware, all of your internal data would be removed. Keep charging the phone time to time.. Make sure to make a call to the Asus toll free number before going to visit the nearest Asus Authorized Service Center once the lockdown is lifted to confirm whether their service centers are operational or not. Visit with the phone and original invoice copy. They will fix the issue.

Jyothi
Star II
Sanju

https://zentalk.asus.com/en/discussion/comment/71119#Comment_71119

Yes, absolutely no problem in that. And there's nothing silly in clearing any doubts you have. We are here to help each other.

Just make a note that once you approach the service center for repair, you have to take out your sim cards as well as the memory card if you have any. During flashing the Recovery firmware, all of your internal data would be removed. Keep charging the phone time to time.. Make sure to make a call to the Asus toll free number before going to visit the nearest Asus Authorized Service Center once the lockdown is lifted to confirm whether their service centers are operational or not. Visit with the phone and original invoice copy. They will fix the issue.


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Ok Thanks a lot😇

Jyothi
Star II
patssushil

https://zentalk.asus.com/en/discussion/comment/71119#Comment_71119

Yes. Phone will be saved, it just that we have to wait till the lockdown lift, so that we can go to service centre and fix it up


View post
Ok thanks for the help😇