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Asus Zenfone max pro m2 chrome and Gmail crash

Jer
Star III
Please tell us some basic information before asking for help:
Model Name: Asus Zenfone max pro m2
Firmware Version:Newest Android 9
Rooted or not:No
Frequency of Occurrence:Always
APP Name & APP Version (If your issue relates to the app):Chrome, Gmail
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I don't know why, but my chrome and Gmail always crash. Everytime I want to search or check my email, these two apps always crashed! I alr do force stop and clearing cache, but it all didn't work! Please help me if you know how to solve this problem. Now I use mozila Firefox because i cant use my chrome.
~UPDATED: FIXED~
To fix this issue, you just need to uninstall update the chrome app on setting, after that, you can update the latest version of chrome at Google play store! It's stable and this bug is fixed!
Thx to all of your replies guys!
59 REPLIES 59

Christine_ASUS
Community Legend II
Hi all
Sincerely apologize for any inconvenience caused. Kindly provide 3 main information below so that we could better assist you.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/
2. Your current firmware version
Settings >System>About Phone>Build Number
3. Version of Google/Chrome/Gamil
Settings>Apps & notifications>See all>App info>Google/Chrome/Gamil>Advanced>version no. at the bottom
=====Recap below====
1. Model Name:
2. Firmware Version:
3. Google Version:
Chrome Version
Gmail Version
4. Other relative issues:
=====================
I will forward the information above to the relevant department. If there is any other relative issues, please also let me know. We will keep you updated and your consideration will be very much appreciated.

Leonid
Star I
It work for me. Just disable then enable chrome app. Problem fixed

dbss206
Star II
Christine_ASUS

Hi all

Sincerely apologize for any inconvenience caused. Kindly provide 3 main information below so that we could better assist you.

1. Model Name: Settings>System>About phone

Refer to the link below to check the model name by model no. in the link

https://www.asus.com/support/FAQ/1014441/

2. Your current firmware version

Settings >System>About Phone>Build Number

3. Version of Google/Chrome/Gamil

Settings>Apps & notifications>See all>App info>Google/Chrome/Gamil>Advanced>version no. at the bottom

=====Recap below====

1. Model Name:

2. Firmware Version:

3. Google Version:

Chrome Version

Gmail Version

4. Other relative issues:

=====================

I will forward the information above to the relevant department. If there is any other relative issues, please also let me know. We will keep you updated and your consideration will be very much appreciated.


View post
Problem has been solved 🙂
There was a bug in Google Chrome new version. It was not working at all.
Just uninstall the updates of Chrome. Reinstall the update of the same.
Google have rolled back the update to an earlier stable version 🙂

gblando8
Star I
Sorry I'm on Android 9 and M1 and Gmail, protonmail, Chrome and few other apps crash on opening.
Firefox and brave work, all mail app crash.
I rolled back Gmail but still crash

Jer
Star III
gblando8

Sorry I'm on Android 9 and M1 and Gmail, protonmail, Chrome and few other apps crash on opening.

Firefox and brave work, all mail app crash.

I rolled back Gmail but still crash


View post
Uninstall chrome updates on setting, then update the chrome at Google play store. You don't need to roll back other apps, just need to roll back the chrome.