Please tell us some basic information before asking for help: Model Name: ASUS ZENFONE MAX PRO M2 Firmware Version: Version WW-16.2017.2009.097-20200826 Rooted or not: Factory reset once Frequency of Occurrence: 5-6 times a day APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ======================================== My Asus zenfone Max Pro M2 is shutting down any time, mostly when I receives any call, although the battery is 70 - 80% charged. As suggested to clear the cache & Factory reset, both has done, but still facing the same issue. I think it is after the installation of last system update. Kindly help.