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ASUS ZENFONE MAX PRO M2 battery drain out issue

kinshukbhatt
Star I
Please tell us some basic information before asking for help:
Model Name: ASUS ZENFONE MAX PRO M2
Firmware Version: Version WW-16.2017.2009.097-20200826
Rooted or not: Factory reset once
Frequency of Occurrence: 5-6 times a day
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My Asus zenfone Max Pro M2 is shutting down any time, mostly when I receives any call, although the battery is 70 - 80% charged. As suggested to clear the cache & Factory reset, both has done, but still facing the same issue. I think it is after the installation of last system update. Kindly help.
1 REPLY 1

victor010
Zen Master III
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India