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Asus Zenfone Max Pro M1 keeps restating with "battery low" animation

blazing
Star I
Model Name: Asus Zenfone Max Pro M1
Firmware Version: no idea
Rooted or not: rooted
Frequency of Occurrence: every time I try to turn it on
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When I try to turn on the phone, it buzzes, then displays the animation with the low red battery, and switched off. If I connect it to the charger, it tries to turn itself on, but the same thing happens (low battery image), but after switching off, it tries to turn on again and repeats this cycle again and again until I disconnect it from the charger. If it's disconnected, it doesn't repeat this loop.
Any ideas which part of the phone broke down?
Also, how could I save my data in this scenario? I tried to connect the phone to the computer and turn on, but the same cycle happens, and nowhere during the cycle is the phone accessible from the computer (it doesn't display as it usually does).
1 REPLY 1

Christine_ASUS
Community Legend II
Hi blazing
Thank you for your asking. Due to your device had been rooted, the situation may be more complex. Kindly try charging with different chargers and cables. Also, could you recall the situation of the battery health?