Please tell us some basic information before asking for help: Model Name:Asus zenfone max pro m1 Firmware Version: I forgot Rooted or not: not Frequency of Occurrence: Permanent APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. my phone reboot after the recent update I try to open it but im stuck. cant access recovery mode, only csc fastboot mode 4weeks seeking for solution but found nothing hence other users also facing this issue. Location: Philippines
Model Name: Asus zenfone max pro m1 Firmware Version: I forgot Rooted or not: not Frequency: 1st time happened App name: Facebook I've been using this phone for 2 years now then it suddenly turned off earlier when I was just browsing. I remember I still have 30% battery and its not heating before it happened so I just left my phone for a while thinking it's just a bug. When I tried to turn it on again earlier, it stayed with the ASUS logo then turned off again. I looked up in the internet to fix for it and it recommended me to hard reset. When I tried to hard reset, it only showed "CSC FASTBOOT MODE" then below "Long Press Power Key to Shutdown Device>>>" Can you please help us with this bug, I have important stuff in my phone. I'm also from the Philippines.