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Asus zenfone max pro M1 android 10 update bugs

ZT-580cc03e
Star I
Android 10 updated on Asus Zenfone Max Pro M1, there are many bugs in Android 10.
1. When opening camera getting error as ( OPEN CAMER ERROR ID = 0 ) and getting closed automatically, cannot see Rear camera and front camera, both screens are black.
2. Phone is getting stuck here and there while working on it.
Please Fix all these bugs as soon as possible and provide us in our Phone...
Thanks you very much.
4 REPLIES 4

Falcon_ASUS
Moderator
Moderator
srikanth24810@gmail.com

Android 10 updated on Asus Zenfone Max Pro M1, there are many bugs in Android 10.

1. When opening camera getting error as ( OPEN CAMER ERROR ID = 0 ) and getting closed automatically, cannot see Rear camera and front camera, both screens are black.

2. Phone is getting stuck here and there while working on it.

Please Fix all these bugs as soon as possible and provide us in our Phone...

Thanks you very much.


Asus zenfone max pro M1 android 10 update bugs
Hi srikanth24810@gmail.com 
Have you tried to clear camera cache or enter safe mode to check the problem still happened?
Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.
If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.youtube.com/watch?v=Q5AJ4kNGCFs
https://www.asus.com/support/FAQ/1005163/

mey01
Star I
i got the same camera error on 438 build 6/64 variant. Camera keep error even after clear cache,clear app storage and restart device. all app with camera cannot use camera like whatsapp, instagram, telegram etc. sometime can open camera app but with black/dark picture and cannot take any picture or video. thanks

Falcon_ASUS
Moderator
Moderator
mey01

i got the same camera error on 438 build 6/64 variant. Camera keep error even after clear cache,clear app storage and restart device. all app with camera cannot use camera like whatsapp, instagram, telegram etc. sometime can open camera app but with black/dark picture and cannot take any picture or video. thanks


View post
@mey01
If the condition remains the same after clearing the cache/app storage, there may be a problem with the camera module. I would like to suggest you to bring back your mobile to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

ASUS_Bot
Rising Star I
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