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Asus max Pro M1, ASUS_X0 its battery is not properly work, there is no service centers near my city

dr87dodia
Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

dr87dodia
Star I
i had tried to found out new battery from AMZON, and FLIPCARt but review of battery is negative , so not purchased . service centers are far from my city, no service centers available near my city. i have write about it to ASUS authority. now ASUS_X00TD mobile i have to through in dust-bean.

Christine_ASUS
Community Legend II
Hi dr87dodia
Thank you for your asking. If it is impossible to access the service center during Covid-19 period, please try
# Call us: https://www.asus.com/support/CallUs
# ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

Furthermore, what kind of battery issue are you facing? Is there any zone heating up while using/idling? How long does the battery be used?
Before sending your units to repair center, I came up some stay-at-home troubleshooting tips for you to try on
1. Enter "Safe Mode" and leave a 80%-100% phone in sleep(idle) mode in a night.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.
2. If the issue remain the same in "Safe Mode", please try "the Factory Reset"
Settings>System>Reset options>Factory data reset
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.