After android 10 update photos and videos are getting corrupted time to time in zenfone max pro M1

[piglu9836]

Please tell us some basic information before asking for help:
Model Name: ASUS_X00TD
Firmware Version: QKQ1.WW_Phone-17.2017.2012.438-20201203
Rooted or not: no
Frequency of Occurrence: e
APP Name & APP Version (If your issue relates to the app): Camera/Photos
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[piglu9836]

please check the screen shot. some photos and videos changed to white and i can not open that . and time to time this no of white colored photo increasing.

[victor010]

Hi, we'd request you to factory reset your phone after
taking a full backup: https://www.asus.com/support/FAQ/1006346/
kindly get back to us if the issue persists.