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. 87 Bug update Issues list

AJ1
Rising Star II
Issues arising on Pro M1 on. 87 system update.
I observed no issues on. 84 update but when updated to. 87 observing below issues on daily basis.
1. 🔋 - on. 84 update when fully charged to 💯 % 🔋 is discharging almost 2~5% overnight but when updated to. 87 update battery is discharging almost 15~20% overnight in idle situation. Also when using phone for general use it is getting discharge ~more than 20% which I didn't observed in. 84 update.
2. Receiver sound 🔊 - while talking on call, dolby like sound coming out rather than normal sound. Anyone can hear it standing away.
3. System UI / Apps unstable behaviour - in idle situation System UI not responding, While using apps for 5~10 min Apps don't respond.
4. Network unstable behaviour - When connected to WIFI / mobile network, speed is slow, the apps or page or mail account, Apps do not get refreshed quickly, takes ~10 sec to load when connected on any network. Sometimes nothing works automatically mobile network gets disconnected when connected continuously for more than 15 min.
5. Heating -. 84 update phones is as cool as normal temperature should be. On. 87 update even on idle condition 📱temperature is warm as it feels when 📱 is picked up. When using 📱 for 5 min it heats more than normal usage. Heating - Middle backside panel, all edges & when used continuously for more than 10 or more min or on call for 2~5 min whole 📱 heats a lot than normal heating.
6. Call disconnection - call gets disconnected automatically if on call for than 5 min.
7. Unstable behaviour + slowness - sometimes📱 do not behaves properly. Slowness issue facing, all functionalities of phone becomes slow. Gets hanged in between.
Troubleshooting done - All these things are also observed when using it under safe mode, no change in behaviour of 📱. Reseted the device, clearing cache of apps everything done one thing after resetting is even I can't open apps, when opened apps it closes automatically. Battery started draining more than listed above. Battery is calibrated. Every issues on hot list & new issues observing.
Asus has bugs in this. 87 update & that they are not fixing it. Also all discussions are closed without giving proper solutions.
Please assist on this on better way on permanent fixing of issues. I'm now waiting for favorable reply from someone from company & not from moderators or other people. Attaching SS.

29 REPLIES 29

Christine_ASUS
Community Legend II
Hi AJ1
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. How long has the battery been used? Do you mean that you purchased the device 2.5 months before?
2. If the "Fingerprint" is turn off, does the situation remain the same?
Settings>Security>Fingerprint
3. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, then provide me the screenshot of 
①Setting>Battery
②Setting>Battery>3 dots on the top"Show app usage"
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.
4. Is there any zone heating up while using/idling?

For more information, please refer to the links below
https://www.asus.com/support/FAQ/1009546/
https://www.asus.com/support/FAQ/1009547/

AJ1
Rising Star II
Christine_ASUS

Hi AJ1

Thank you for your asking. Kindly provide the information below so that we can better assist you.

1. How long has the battery been used? Do you mean that you purchased the device 2.5 months before?

2. If the "Fingerprint" is turn off, does the situation remain the same?

Settings>Security>Fingerprint

3. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, then provide me the screenshot of 

①Setting>Battery

②Setting>Battery>3 dots on the top"Show app usage"

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

4. Is there any zone heating up while using/idling?

For more information, please refer to the links below

https://www.asus.com/support/FAQ/1009546/

https://www.asus.com/support/FAQ/1009547/


View post
Hi Christine,
1. Yes around 2.5~ months I had purchased device. Yesterday I full charged to 100% my battery was 66% at 10pm, today morning at 8.21am I just checked for battery level it was 12% & whole phone was warm in idle condition. Attaching battery SS when phone used normally.(SS taken today morning at 8.21am). On 1st Nov also I observed the same thing my battery was 55% at 10pm. & on 2nd Nov when I tried to check up 📱 battery, it was totally discharged & phone was 📴.

2. Yes I have not setup any kind of lock except swipe up screen, same behaviour.
4. Whole phone is heating in idle situation also. while using it normally, it is heating than normal heating - whole back panel + front whole screen panel with all sides.
Regularly I'm checking for 3rd party apps to boost memory, hibernating apps but it is not solving issues. In. 84 update I was able to use phone for more than 2 days on a single charge, but when updated to. 84 update I need to charge the phone either after 10 Hrs of usage & on daily basis to keep phone battery healthy.
Now due to this heating & battery discharging it is getting difficult to use phone even for normal use. Also when phone is idle & I want to use it every time when I swipe up screen I see error - System UI not responding, when opening apps, it shuts down quickly & isl see same error - App not responding. I'm seeing System UI error 4~5 times in a day & for apps anytime when I just swipe up screen. Now observing some network issue, mobile internet not working even it is ON, need to restart the phone freezes in between.

Christine_ASUS
Community Legend II
Hi AJ1
For your case, I suggest you to visit the repair center for further battery checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

AJ1
Rising Star II
Christine_ASUS

Hi AJ1

For your case, I suggest you to visit the repair center for further battery checking: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs


View post
Hi Christine,
I have visited SC 2 times, but still they are not able to fix these issues. Is there any other way or can I get this device replaced with a new one.

Christine_ASUS
Community Legend II
Hi AJ1
If you already visited the SC, can you provide me the screenshot of point 3 I mentioned above by tomorrow for further checking? I do not encounter the same situation with my device and I can not make sure which apps have you installed and what kind of user behavior you have used.