Please tell us some basic information before asking for help:
Model Name: Zenfone Live ZB501KL
Firmware Version: WW_13.1407.1804.64_20180612
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Unlock device tool
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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