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ZenFone 9 "Screen cast" or "Cast to" Not working

Netbox
Star III
Please tell us some basic information before asking for help:
Model Name: ZenFone 9 (UK Version) 16GB/256GB
Firmware Version: WW_32.2050.2050.29
Rooted or not: NO
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app): SCREEN CAST
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

Been trying to get the Android 12 "Screen Cast" feature to share my phone's screen but without success.
I've not really tried until today but it seems this feature isn't working.
I am connected to the same WiFi network as other devices and can "see them" to try to cast but am unable to get them to connect.
It just stays in the "connecting" state forever.
Router model Asus DSL-AX82U updated with latest firmware.
I've tried on my Lenovo tablet and other phones in the house and they all work fine but my new ZenFone 9 (Android 12) just won't connect.
My phone is updated with the latest software version (WW_32.2050.2050.29) and is completely stock, none rooted etc.
It seems that it will not connect to any "Google" products on my network.
I've rebooted everything and everything is working fine on my network except this ZenFone 9 will not screen cast.
It seems to be isolated to "Google" products (although I only have one none Google product on my network to cast to).
I have Google Chromecast 4K Ultra (old version), Google TV Chromecast 4K (new version), Google Nest Display, Google Nest Mini (speaker) X 3 and NONE of them will connect
However I CAN screen cast to my Samsung TV which works fine.
So there's obviously something wrong with the Google products and this phone/firmware
As mentioned my other tablets and mobiles in the house all DO screen cast to these Google products.
Any help would be appreciated.
I just updated the firmware this morning to the latest software version (and rebooted) so not sure if that has broken this.
I do know last week (at my work) I COULD screen cast to the Google Nest Mini speaker and that worked ok (Asus RT-AC68U). But now I cannot connect to my home Google Nest Mini speaker. So am wondering if something has happened with this last updated???
Any help would be appreciated.
23 REPLIES 23

Kazionator
Star III
@Mansi_ASUS Today, the problem has returned. I have sent you the log.
As advised by @kikoly I disabled google services and the problem disappeared temporarily. This is included at the end of the log.

Mansi_ASUS
Moderator
Moderator
Netbox

https://zentalk.asus.com/en/discussion/comment/235460#Comment_235460

@Mansi_ASUS

I've created a log file for my screen cast error and a screen capture video.

You ask me to DM you, but don't mean to ask a stupid question but how do I DM you.

I see no option to message you directly so can't send you anything until I know how.

I'm accessing Zentalk from my ZenFone 9 browser. Do I need to log in on a PC in order to DM you or am I missing the obvious

Please advise how I can DM you. Thanks


View post
I've sent you a PM, you can share the logs there.

Mansi_ASUS
Moderator
Moderator
Kazionator

@Mansi_ASUS Today, the problem has returned. I have sent you the log.

As advised by @kikoly I disabled google services and the problem disappeared temporarily. This is included at the end of the log.


View post
Thanks for the update. I'll forward it to the team.

LaurelLParas
Star III
I have the same issue with my ROG Phone 5S Pro trying to connect to a Samsung Smart TV. I used to cast and mirror my phone screen on that TV until I updated my phone a few months ago. I tried using other devices and their casting feature works fine. It's just the ROG Phone connecting and disconnecting right after it connected. I will try that stop Google Services procedure. Did you just Forced stop it or did you disable it completely while using Screen Cast?

LaurelLParas
Star III
I can't force stop Google Play Services for an unknown reason. It's already grayed out.