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ZenFone 9 "Screen cast" or "Cast to" Not working

Netbox
Star III
Please tell us some basic information before asking for help:
Model Name: ZenFone 9 (UK Version) 16GB/256GB
Firmware Version: WW_32.2050.2050.29
Rooted or not: NO
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app): SCREEN CAST
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

Been trying to get the Android 12 "Screen Cast" feature to share my phone's screen but without success.
I've not really tried until today but it seems this feature isn't working.
I am connected to the same WiFi network as other devices and can "see them" to try to cast but am unable to get them to connect.
It just stays in the "connecting" state forever.
Router model Asus DSL-AX82U updated with latest firmware.
I've tried on my Lenovo tablet and other phones in the house and they all work fine but my new ZenFone 9 (Android 12) just won't connect.
My phone is updated with the latest software version (WW_32.2050.2050.29) and is completely stock, none rooted etc.
It seems that it will not connect to any "Google" products on my network.
I've rebooted everything and everything is working fine on my network except this ZenFone 9 will not screen cast.
It seems to be isolated to "Google" products (although I only have one none Google product on my network to cast to).
I have Google Chromecast 4K Ultra (old version), Google TV Chromecast 4K (new version), Google Nest Display, Google Nest Mini (speaker) X 3 and NONE of them will connect
However I CAN screen cast to my Samsung TV which works fine.
So there's obviously something wrong with the Google products and this phone/firmware
As mentioned my other tablets and mobiles in the house all DO screen cast to these Google products.
Any help would be appreciated.
I just updated the firmware this morning to the latest software version (and rebooted) so not sure if that has broken this.
I do know last week (at my work) I COULD screen cast to the Google Nest Mini speaker and that worked ok (Asus RT-AC68U). But now I cannot connect to my home Google Nest Mini speaker. So am wondering if something has happened with this last updated???
Any help would be appreciated.
23 REPLIES 23

Netbox
Star III
sonoro

https://zentalk.asus.com/en/discussion/comment/234826#Comment_234826

Kazionator surely didn't mean to delete your topic, but his own text, as he probably posted an answer to the wrong topic. Did already happen to me as well and I couldn't fully remove my comment then 😅


View post
My misunderstanding 👍🏻

Mansi_ASUS
Moderator
Moderator
Hey @Netbox!
Thanks for bringing this to our attention. To assist you with this issue, the R&D team will require log details.
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
You can share the log file with me via PM.

Kazionator
Star III
Well my first post here was that shortly after the update to WW_32.2050.2050.29 I also noticed this problem. I deleted the post because the next day everything was working. The next day after returning home I again had the problem connecting to Nvidia Shield and Google Home. I rebooted the phone and the problem disappeared. Today, the same thing happened again - a connectivity problem manifested by the phone seeing the devices, starting to connect to them, asking for permission but ultimately unable to connect. I rebooted the phone and the problem disappeared.
At the moment everything is working, but I suspect that after a few hours the problem will return. I will generate a log then.

kikoly
Hall of Fame I
You can try the following steps to force stop Google play services.
screenshot-20221103-060835239-281-29-1.jpg
screenshot-20221103-060942743-281-29-1.jpg

Netbox
Star III
Kazionator

Well my first post here was that shortly after the update to WW_32.2050.2050.29 I also noticed this problem. I deleted the post because the next day everything was working. The next day after returning home I again had the problem connecting to Nvidia Shield and Google Home. I rebooted the phone and the problem disappeared. Today, the same thing happened again - a connectivity problem manifested by the phone seeing the devices, starting to connect to them, asking for permission but ultimately unable to connect. I rebooted the phone and the problem disappeared.

At the moment everything is working, but I suspect that after a few hours the problem will return. I will generate a log then.


View post
Thats exactly the same for me too Kazionator.

I haven't posted since my initial post because after a reboot it seemed like it was fixed. But today it's not working again and is the exact same problem.
Cannot cast to my devices, yet all my other phones and tablets can without problems.
Its only my ZenFone 9 that will not cast. I have tried multiple things to resolve it and only a reboot sorts it, temporarily until it decides to do it again.
If I reboot the phone casting works and seems ok. I can cast in my home after a reboot, then I got to work and try it there and it's working, come home, try it at home and it's working too. But then all of a sudden it's not working again.

Completely random it seems but definitely something specific to the ZenFone 9.