Netflix DRM Widevine Quality Issue

[Dester]

Netflix showing Widevine L3 and this results in 480p SD resolution for content.

It should be Widevine L1.

 

Model Name: Zenfone 9

Firmware Version: UL-ASUS_AI2202-ASUS-33.0804.2060.142

Rooted or not: rooted

Frequency of Occurrence: always

APP Name & APP Version (If your issue relates to the app): Netflix version 8.95.0 build 13 50554

[Mansi_ASUS]

Hey @Dester,
Try deleting the app data & cache and see if it helps.

Also, try reinstalling the app. It should help resolve the issue.

[Dester]

Hello,

I did all of it. I also rebooted the device. On first start of the app it showed L1

But I am unable to play any content. I either get an error saying "it can't be played right now" or I get logged out immediately.

After I restart the app a few times playback works again but I'm back to L3.

[Mansi_ASUS]

Hey @Dester,
Since you mentioned that your phone is rooted, it can cause Widevine to lose L1, so you can't play Netflix in HD.

[Dester]

Hello,

I thought so too but that also happens if I unroot the device or hide root from Netflix. Additionally Widevine Testing Apps show me the device is on L1. It is only Netflix that seems to have a particular issue with Zenfone 9.