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bug "app isn't available"

duplex3756
Star I

Hello,

in Android, there are 2 navigation modes: gesture or the 3 buttons.

On the Zenfone 9, I'm encountering an annoying bug: I can't access certain recently opened applications via the "recent apps" button.

The app window is visible, but when I click on it, the message 'app isn't available' appears.

Of course, rebooting the Zenfone or uninstalling/reinstalling the apps in question has no effect.

After some research, it turns out that this bug has been spotted on other Android terminals and fixed (like on the Pixel).

I wanted to know if it had been documented by Asus and if it was scheduled to be fixed in an upcoming update.

What's surprising is that a friend of mine who has the Zenfone 128 Go has never had this problem. Is this a problem exclusive to the 256GB?

It mainly concerns instant messaging apps and certain browsers (Firefox but not Opera).

3 REPLIES 3

Mansi_ASUS
Moderator
Moderator

Hey @duplex3756,
Can you please share a screenshot of the issue?

duplex3756
Star I

Please find attached a short clip of the bug.
You can see the error message at bottom of the screen, after clicking on the app.

oraclexl
Star I

I have the exact same issue. 

Zenfone with 256gb of RAM