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ZenFone8 stuck on waiting for flashing full ramdump

mail_jackr
Star I
As requested by the mod - opening new discussion for the issue.
The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up.
I hope that at least your service will fix it quickly.
759 REPLIES 759

daniel91m
Rising Star II
Duen

My wife just called me from her laptop and showed me the issue with the phone. It's 2 months old. I work at the store it was bought in, will post again with whatever info I can get from the workshop. Might take 2-3 weeks.

Signed up here just to post for visibility/stats on the issue.

Edit: Just went through our service tool, there are 14 cases in the Nordic countries from the same store chain. First happened in August.


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You have interesting data 🙂 Remember that they don't take into account the cases when the user reports directly to asus service, skipping the store.

almiz
Star II
Today I got a "ramdump" error on my phone. The phone was bought on Aliexpress with delivery to Russia. Replacing the motherboard in a service center is equal to the cost of the phone. I ask ASUS representatives to give an answer when there will be a solution to this problem?

Duen
Star II
daniel91m

https://zentalk.asus.com/en/discussion/comment/190989#Comment_190989

You have interesting data 🙂 Remember that they don't take into account the cases when the user reports directly to asus service, skipping the store.


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This is true. We don't really sell many of these phones at all in our stores. Also this is just one store chain in the Nordics. I'd say the failure rate is pretty high. MFD on our device is 05/2021 if that helps any statistics.
There's a small crack on the screen, can't wait for them to reject the service because of that. Not my fault phones are designed the way they are, they're going to fix it and you bet it won't cost me anything.

marzvin
Rising Star II
almiz

Today I got a "ramdump" error on my phone. The phone was bought on Aliexpress with delivery to Russia. Replacing the motherboard in a service center is equal to the cost of the phone. I ask ASUS representatives to give an answer when there will be a solution to this problem?


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Numbers are definitely going up, at least 2 devices a day, Asus should just recall this lemon!

daniel91m
Rising Star II
marzvin

https://zentalk.asus.com/en/discussion/comment/191030#Comment_191030

Numbers are definitely going up, at least 2 devices a day, Asus should just recall this lemon!


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That's not true. on zentalk, we have 13 new cases this month (13/20 = 0.65 per day). But yesterday was a dark day - 4 new cases! (user: @AdamSweden, @Duen, @almiz, @kyamwk).
This isnt a software issue as a few updates have already been released and the phones are still dying.