crebach
https://zentalk.asus.com/en/discussion/comment/188420#Comment_188420
"I sincerely wish I could be of more help but as I said, the Zenfone 8 Flip is not available in the US which means we can't service it there and it won't have warranty in your region. Your reseller knows this. (And hopefully they also make this clear to the customer beforehand.)"
I wouldn't have tagged you in a comment if I felt it misrepresented what you said. It's not helpful to tell me I brought this on myself regardless of how polite you were about it. Putting all the responsibility for your products on buyers and resellers clearly shows how little pride you take in your products.
If a student from Hong Kong went to the US and their phone bricked leaving them without a device to contact family back home what should they do? Was it their fault for buying a Zenfone and going to the US? Do I need to send my phone to Hong Kong to get it serviced? This regional warranty makes zero sense, people travel with their devices.
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Well that sucks man this regional warranty thing just makes no sense, Asus is still Asus regardless where they are located. Having to separate themselves from one entity to another but labelling themselves as a global brand is complete non-sense.
I was also taken aback by this when the local service center initially told me my phone will not be covered under warranty but I argued that hey it's still an Asus phone with your company's branding....why are you differentiating between local and non-local sets? If I brought a Samsung phone and ask them to fix it then that would make more sense for them to reject.
From this it just shows that Asus will try anything to get away from owning up to this screw-up. Deep down they probably know this product is not ready to be launch into the market but decided to push it out to make a quick buck.
