marzvinI've sent my request yesterday and maybe after 4hrs I've received an email with my RMA number and information that UPS will pick it up today. I would say that less than 24hrs in my case so pretty fast. We will see if service is also that fast 🙂
Thanks. So it appears its going to be a long wait for them to sort this out. Did you send with the charger?
daniel91m@daniel91m did he answer you privately again?
@Gustav_ASUS I have a few questions (public, not private):
1. Do you know the cause of damage to phones (motherboards)? the topic is also known on the xda forum, it is not a single case (statistically, only some users wrote something about it on the internet)
2. Have the mainboards or other responsible components been improved in the next, newer series? Are the phones repaired on the same components as before the repair?
3. Are there global problems with the availability of spare parts at present?
I am waiting for your sincere reply and best regards
email@example.com they replace the mainboard. Which also have your memory. So you will lose all your files.
Saw your thread about repair service quality. UPS just picked up the package from me and I hope that my repair won't be the same as yours.
Btw do you know what they've repaired in yours? Seems like some parts were changed as they've opened it up.