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ZenFone8 stuck on waiting for flashing full ramdump

mail_jackr
Star I
As requested by the mod - opening new discussion for the issue.
The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up.
I hope that at least your service will fix it quickly.
759 REPLIES 759

Gustav_ASUS
Community Legend III
@rafal.osko @daniel91m Please check your inboxes for a PM from me.
@e0406774 Please contact a local ASUS service center and explain your issue to them. Also check your inbox for a PM from me with some follow-up questions regarding your device.

rafal_osko
Star II
marzvin

https://zentalk.asus.com/en/discussion/comment/184058#Comment_184058

Thanks. So it appears its going to be a long wait for them to sort this out. Did you send with the charger?


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I've sent my request yesterday and maybe after 4hrs I've received an email with my RMA number and information that UPS will pick it up today. I would say that less than 24hrs in my case so pretty fast. We will see if service is also that fast 🙂
I've packed everything I got and was in box once I've received it (case, charger, documents, etc).

Dooboo
Rising Star II
daniel91m

@Gustav_ASUS I have a few questions (public, not private):

1. Do you know the cause of damage to phones (motherboards)? the topic is also known on the xda forum, it is not a single case (statistically, only some users wrote something about it on the internet)

2. Have the mainboards or other responsible components been improved in the next, newer series? Are the phones repaired on the same components as before the repair?

3. Are there global problems with the availability of spare parts at present?

I am waiting for your sincere reply and best regards


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@daniel91m did he answer you privately again?
Surely this thread will be closed again soon.

Dooboo
Rising Star II
rafal.osko

https://zentalk.asus.com/en/discussion/comment/184023#Comment_184023

Saw your thread about repair service quality. UPS just picked up the package from me and I hope that my repair won't be the same as yours.

Btw do you know what they've repaired in yours? Seems like some parts were changed as they've opened it up.


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@rafal.osko they replace the mainboard. Which also have your memory. So you will lose all your files.

marzvin
Rising Star II
irvin

https://zentalk.asus.com/en/discussion/comment/184044#Comment_184044

@rafal.osko they replace the mainboard. Which also have your memory. So you will lose all your files.


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How long did they have yours and were abouts are you please country wise?