ZenFone 8 screen has turned black and no response

[kremius123]

Hello, recently my phone has been turning black especially after calls for like an good hour. I was about to contact about this issue to my local service, but since now it is too late as the phone even wont even boot up or show any kinds of life. The phone still has warranty till 8th month. Where can i get help for this issue as i am in Lithuania. I still the receipts, the phone box and all kinds of needed documentation

[Aureliannn_ASUS]

Hi @kremius123 , according to your problem, please refer to the following FAQ to try to troubleshoot your problem first.

https://www.asus.com/support/FAQ/1015488/

Also, I have PM you for confirming issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

[sebi675]

Same thing happened to me. I just started filming something and screen went off which seemed weird.

70% battery, tried everything - button combos, wall power, pc power (vol buttons + pc), nothing works.

All signs point towards a cooked motherboard which would be the second one to give the ghost. It's still under warranty untill next week but i never owned a phone that needs a motherboard replacement every year.

The first one had "Waiting for flashing full ramdump..." screen, which left the phone bricked and necessitated a motherboard replacement - under warranty of course and only took 3 days. (Check https://zentalk.asus.com/t5/zenfone-8/zenfone8-stuck-on-waiting-for-flashing-full-ramdump/m-p/235965 )

It's my first asus phone and sadly, the last. As much as i love the phone, the form-factor, the snappiness, the features and the boomy speakers, I will look for something more reliable in the future.

[Aureliannn_ASUS]

Hi @sebi675 ,

we're sorry to hear about your trouble, and we understand how inconvenience that must be for you.

Please try the below troubleshooting steps first.

https://www.asus.com/support/FAQ/1015488/

Also, I have PM you for confirming issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

[ZenBot]

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