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Zenfone 8 MMS Issue - Can't download/view images in Messages app

flameimperishab
Star II
Hi,
I cannot seem to view MMS images in the Messages app on my new Zenfone 8. I checked my APN settings and they all seem correct. I know I have received the MMS as there is a a "Download" button for the message but when I press it nothing happens. Is this a known issue withthe Zenfone 8 and is there a fix or workaround as it is very annoying.
Thanks.
29 REPLIES 29

PaulDR
Star I
I too am having the same issue.
I also have another sim on the way from Vaya.

PaulDR
Star I
ravinderkk

Hey Guys,

I have exactly the same issue with my ASUS Zenfone 8 with latest OS.

Troubleshooting Steps Performed so far:

# Reset Android Stock SMS App Permissions & Allowed full permissions & Reinstalled APP - (No Luck)

# Reset Network Settings - (No Luck)

# Reset APN Settings to factory - (No Luck)

# Added Manual Settings as per Coles Mobile - (No Luck)

# Tested Other Coles Mobile SIMS - (No Luck)

# Tested Telstra Postpaid SIMS (Works)

# Tested my SIM (Coles Mobile on iPhone 11) (Works)

# Tested other SMS Apps & FB Messenger - (No Luck)

Carrier: Coles Mobile (AU) MVNO Backend Optus Mobile

Phone: ASUS Zenfone 8

Android OS: 11

Software Version: WW_30.11.51.83

Coles Mobile Support Advised below MMS Settings (Ething is good except the MMS Protocol (For Android 2.1 or higher): WAP 2.0 which I can't seem to find WPA 2.0)

Name: Coles Mobile

Home Page / MMSC: (Ignore the link see screenshot below as I can't post links yet)

APN: MMS

Primary / MMS Proxy: 61.88.190.10

Port: 8070

MCC: 505

MNC: 02

Auth Type: PAP

APN type: MMS

MMS Protocol (For Android 2.1 or higher): WAP 2.0

My Current MMS APN Settings:

image.png


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So we should all move to telstra supported providers then?

Roystoys
Zen Master III
PaulDR

https://zentalk.asus.com/en/discussion/comment/177367#Comment_177367

So we should all move to telstra supported providers then?


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I'd be careful doing that, you may find the same problem

Zenson
Star I
I've tested three. Aldi doesn't work. Belong and Telstra do. Doesn't help much when I'm on Optus though.

ravinderkk
Star II
Hey Guys,
Reached Coles Mobile & as expected I got told get a different phone or speak to ASUS to fix their software. I bet its the APN Settings but can't seem to find a fix ATM