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Zenfone 8 fingerprint sensor not detecting finger

gromovic
Star I
Hi everyone!
I bought Zenfone 8 with just 10h of work time, basically brand new. Didn't test the fingerprint sensor before android 12 update and it's not detecting the finger though light of sensor turn on. Previous owner didn't use the fingerprint sensor (maybe lying). Do I take it to service or there are some other things I can try?
5 REPLIES 5

Not applicable
Protective glass on the screen?

gromovic
Star I
Nope....................

Mattias_ASUS
Moderator
Moderator
I get the feeling the screen could have been changed and something might be off.
Try testing the system.
Open Calculator
Write ".12345+=" and select Single test
Select Fingerprint Test
That will check if the module is faulty itself, if not then make sure to contact your closest ASUS Service Center
https://www.asus.com/support/service-center-location

gromovic
Star I
Thank you for help. Test says everything is ok.