To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[fronthanif]

Hey got same issue here from Indonesia, I bought my zenfone 8 in March 2022 and suddenly died in March 2024, sadly it has been out of warranty. @Falcon_ASUS please give us a real solution for this issue, thanks

[captainvita]

I think @Falcon_ASUS will give you the same answer as all of us. He ask you to reply to his DM, then he asks you for the serial number, then he says that youre out of warranty and need to pay for inspection and repair.

Repair price going to be as much as a new Xenfone and they will swap the motherboard. That means you will loose all your data.

But i saw there are some repair guys in Indonesia in JKT, Surabaya and Bali that offer processor reballing. That might solve the issue and would cost much less.

[leoncarrera]

That is exactly the frustration of many. Always the same reply without a real answer to the issue: why is Asus holding on to a warranty procedure when it is clearly a technical malfunctions of the product itself. As long as Asus will keep to this strategy it is better to stay away from their (new) products. It shows a great lack of customer and after sales support. And that is what you also buy with a premium product. Asus actually says they don't care about you as a customer, only the initial sale is what matters to them. It could be different so easyily. It is beyond me why to take such a stance. 

[Asiaa]

Ufortualtely today morinig , i am next person which zenfone 8 dead,after 6 months:(:(:( problably the same problems what have more people ( motherboard) i just use unblock by hand and screen is black 😞 and what the will be change motherboard and what next ? the same after some time ? To be honest i dont know what to do 😞 bring back to me moneny ? or give to repair ? i will be greatfull to every help what i shoud do ?

[leoncarrera]

Very unfortunate you teamed up with the rest of us. When your ZF8 is six months in and this falls within the two years warranty (varies on the location you bought it) it will be fixed under warranty. So even if you don't want the phone anymore because you list trust like many others, have it repaired anyway and sell it. A new motherboard doesn't guarantee it will happen again. Even after multiple inquiries I didn't got a clear respons if the motherboards Asus uses for repair are the exact same boards as which cause the issue. If so, the problem will exist, as it seems to be an issue of how the CPU is mounted/ fixed to the board. 

So have it repaired. At least don't let Asus get away with another broken ZF8 without having them repair it under warranty. What you do with it afterwards is of course up to you.