To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Falcon_ASUS]

@tesznye9 
I have sent you a message, please check.

[Sourav7534]

I had the same issue Yesterday.

The phone is not booting and o plugging in the charger it shows blinking LED but nothing on screen at all.

Tried going in fastboot with power + VOL UP , Power + VOL DOWN, Power + VOL UP AND DOWN none of them worked.

As of now the info i need is how much does it cost to repair as it is an motherboard issue as local service centre doesnt pick up and it is 15km away from my place so i am just curious how much it will cost to replace motherboard as i am out of warranty for phone and it was a gift so anyone can tell me   about the cost in INR or any currency i will do conversion

[leoncarrera]

Sorry to read that you have joined us with a  bricked Zenfone. Repair in Euro's is about €65 for inspection and handling, €500 for a new motherboard. A new Zenfone will cost you less. But I would adviced against both as Asus is still holding on to their warranty policy on this general malfunction. So a costly repair won't guarantee it won't happen again tomorrow. A new Zenfone is vulnerable to the same issue. It seems like Asus rather choose to loose you as a client when they stick to warranty. When being charged for inspection, let them keep the phone and go for something else. As long as you don't get a repair without being charged any costs or get a new phone with full warranty, you are paying for it to happen again. 

[Sourav7534]

They lost me as a client, As you all know people cant survive without a phone and i am no different, after being without a phone i ordered S22 which was at a good price, i know it isnt latest but due to my premium asus phone (bought it in around 500Euro) just after 2 years it doesnt makes sense for me to buy a top notch flagship again with higher price, I liked this phone, other than fingerprint scanner all worked flawlessly .

But the lack of service and updates was the issue. I hate to say but hugely disappointed  by the bricking of issue .

Thank you all for the information and sad to see  you all suffer and losing data like me.

Hope S22 doesnt let me down

[gotabadphone]

my phone died less than 2 weeks in when I first got it.
They "repaired" it and had me phoneless for a week.

2 years 3 months after the repair, my phone suddenly froze and now it's unresponsive. No water damage or user error. Just suddenly.

Reading the tread and it seem our phones that were bought in 2021 are getting bricked. Just a little after 2 years of warranty. Seems way too convenient... They will charge us to repair our phones...