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Phone restarts when trying to make screenshot

atanasuzunov
Star III
When pressing 'Screenshot' button located on Task Switcher (recent apps), the System UI crashes and phone restarts.
Firmware version 31.1010.0410.43, Android 12, System locale: Bulgarian.
4 REPLIES 4

Gustav_ASUS
Community Legend III
@atanasuzunov I will send you insutrctions on how to log your device.

Gustav_ASUS
Community Legend III
@atanasuzunov We're fixing this in a future update. Short term fix is to change system language to English.

atanasuzunov
Star III
Thanks, Gustav!
Sorry, I haven't got enough time to perform your instructions in the PM. And to be honest I'm afraid to force again this kind of crash/restart - the last time when this happened, a recovery mode was triggered during Android boot. Some user reported that after other multiple crash/restarts, the phone failed to boot at all.

ASUS_Bot
Rising Star I
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