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No sound when calling in headset (whatsapp call works fine)

pscoe2
Star I
When I use the phone app to place calls, I cannot hear anything through the headset. I can however talk using the speaker.
The headset works fine while placing Whatsapp calls which suggetss a software bug rather than a hardware one


2 REPLIES 2

Irene2_ASUS
Zen Master I
Hi @pscoe2
Please check your inbox for a message from me with further steps to collect a log 😉

pscoe2
Star I
Hi Irene,
I have replied back to your message. Can you please confirm whether the logs will be helpful.