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I've given up!

GavinJSmart
Star III
I'm sorry to say that I've realised that Asus customer support is never going to acknowledge the fault with this phone constantly coming back on in your pocket.
I cannot tolerate it any longer and my work colleagues are fed up of me pocket dialing them every day. I'm fed up of dreading to see what's happened every time I get the phone out of my pocket.
I've not seen a single response from Asus to even acknowledge the situation so I'm going to be selling the phone and going back to xiaomi.
I will never buy another Asus product again :'(
15 REPLIES 15

GavinJSmart
Star III
rpaulojade

https://zentalk.asus.com/en/discussion/comment/206268#Comment_206268

Gavin already made a thread about this before and people gave him this answer, but it seems that Gavin didn't try them.


View post
I have tried every single solution everyone has offered and none worked. Pocket mode has never worked.

In the space of 2 minutes in my pocket it just turned off Bluetooth, turned off Internet and added more crap to my shopping list widget. I hate this phone Almost as much as I hate Asus for ignoring us

GavinJSmart
Star III
I've had android phones for years, customized my own roms etc and know how to change every setting related to the touch screen and never had this issue on an android phone before but the default response of Asus is that I must be doing something wrong.
Just admit that pocket mode does not work please.
And then fix it!

rpaulojade
Star II
GavinJSmart

https://zentalk.asus.com/en/discussion/comment/206352#Comment_206352

I have tried every single solution everyone has offered and none worked. Pocket mode has never worked.

In the space of 2 minutes in my pocket it just turned off Bluetooth, turned off Internet and added more crap to my shopping list widget. I hate this phone Almost as much as I hate Asus for ignoring us


View post
I need you to say that you have disabled screen off unlock and send a screenshot.
That's the number one solution for your problem.

mnegreaionut
Star III
have the same problem (it is disappointing and shameful) gps does not work in the waze application. (it never worked properly) The battery is disappointing I charge it twice a day (with 60hz and location off and I dezctivated notifications and background data including facebook messenger many apps) When I make a call you put the phone on the speaker the person I'm talking to hears me twice with echo. the most disappointing phone and with a lot of problems. I have Android 12 with the latest update 0404.107 (I tried and hard reset nothing works) I go back to Samsung.

Danishblunt
Hall of Fame I
GavinJSmart

I've had android phones for years, customized my own roms etc and know how to change every setting related to the touch screen and never had this issue on an android phone before but the default response of Asus is that I must be doing something wrong.

Just admit that pocket mode does not work please.

And then fix it!


View post
Fix it yourself then, some very simple tweaks to the kernel should fix it.