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fingerprint-not-working

Delcides
Star III
Does anyone have a solution for this case
? i`ve seen some cases here, but no answers.
image.png

6 REPLIES 6

Delcides
Star III
I already did a factory reset and it didn't help. I also tested the sensor and it says it is working.

mr_deens
Rising Star I
Bring your phone to nearest Asus Service Center... Show to them your problem. If they still can't fix it. Ask them to replace your phone

Delcides
Star III
thanks for your answer.

Wouldn't there be another way? I think this happened because I updated the ww rom, which I remember my rom was CN, my firmware was from HK.

Delcides
Star III
😔 Not working fingerprint