My new Zenfone 6 is less than a month old and is showing this problem, after the battery is fully charged, the screen is blocked with a black screen and only the green led is lit and I can't get out of this situation anymore. Can someone help me? It already came with Android 10.
Apparently it is the same problem, and it proves that the problem is spreading like a Covid. unfortunate, because a device so expensive and brings problems to the user. I am trying a solution in the battery configurations, PowerMaster, where I activated the "Battery Health" function. This option charges the battery up to 80% and waits to charge up to 100% only when it is close to programmed. Good for night battery recharge. On the first battery recharge it worked normally. I'll follow up on the next ones.