Wont turn on or charge
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11-22-2019 07:21 AM
Hi
I just got this phone for new and it wont turn or or charge. Been charging for 30mins now, the charger works
I just got this phone for new and it wont turn or or charge. Been charging for 30mins now, the charger works
7 REPLIES 7

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11-22-2019 07:27 AM
Return it ASAP. It's not worth taking your time to troubleshoot this. Then you can get another one. If it's impossible for some reason, RMA it.

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11-22-2019 10:16 AM
aaron.ruusunenWe always recommend charging the phone for 8 hours before trying to use it in battery mode. If it doesn't boot after that, then yes you should return it.Hi
I just got this phone for new and it wont turn or or charge. Been charging for 30mins now, the charger works
Wont turn on or charge

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11-22-2019 10:18 AM
To be clear, charging the device for 8 hours with the bundled charger.
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11-22-2019 10:30 AM
LP_ASUSI cant even boot the phone so can even use battery mode. And yes using the bundled chargerhttps://zentalk.asus.com/en/discussion/13321/wont-turn-on-or-charge
We always recommend charging the phone for 8 hours before trying to use it in battery mode. If it doesn't boot after that, then yes you should return it.
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