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Whatsapp not recognising file manager

mistcaller
Star I
Please tell us some basic information before asking for help:
Model Name: asus 6z
Firmware Version:
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): whatsapp 2.21.16.20
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I am not able to send documents in whatapp
screenshot-20210901-221117272-1.jpg
When ever I press document it shows this I am using asus file manager
6 REPLIES 6

fussion_ASUS
Rising Star II
Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

mistcaller
Star I
It's on android 11,18.0610.2106.156
screenshot-20210903-222627193.jpg

mistcaller
Star I
I am not able to browse other documents present in my phone apart from the documents present in my whatapp folder and whatapp doesn't have access to sd card

fussion_ASUS
Rising Star II
Hi, can you try out these steps and write back to us:
1. Please share document extension name - PDF, JPG, PNG, etc. (Do you have the same App to view the content)
2. Open File Manager => Locate the File => Long press => Share