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Stuck Pixel on Zenfone 6, completely lost

Hello there, I received my Zenfone 6 back in January on the 17th and I noticed two months later that I found a stuck pixel that looks blue or greyish (maybe white) on the display. I tried going online and using Jscreenfix to see if that would work, but it had not effect overnight.
My question is should I send it back under warranty for them to take a look at? Or should I continue other software alternatives to see if they will work? I'm scared to go through their RMA process, as I heard some nightmarish stories on how bad they could be. I could really use some help, and I greatly appreciate it. I'm in the USA with a US variant
3 REPLIES 3

ColorSage
Zen Master I
Unfortunately, no service will accept one dead pixel as fault. You'll waste your time.

_jis_
Zen Master III
fishingforliving1

Hello there, I received my Zenfone 6 back in January on the 17th and I noticed two months later that I found a stuck pixel that looks blue or greyish (maybe white) on the display. I tried going online and using Jscreenfix to see if that would work, but it had not effect overnight.

My question is should I send it back under warranty for them to take a look at? Or should I continue other software alternatives to see if they will work? I'm scared to go through their RMA process, as I heard some nightmarish stories on how bad they could be. I could really use some help, and I greatly appreciate it. I'm in the USA with a US variant


Stuck Pixel on Zenfone 6, completely lost
Read the other thread:
https://zentalk.asus.com/en/discussion/17748/stuck-blue-pixel-i-think

LP_ASUS
Community Legend I
fishingforliving1

Hello there, I received my Zenfone 6 back in January on the 17th and I noticed two months later that I found a stuck pixel that looks blue or greyish (maybe white) on the display. I tried going online and using Jscreenfix to see if that would work, but it had not effect overnight.

My question is should I send it back under warranty for them to take a look at? Or should I continue other software alternatives to see if they will work? I'm scared to go through their RMA process, as I heard some nightmarish stories on how bad they could be. I could really use some help, and I greatly appreciate it. I'm in the USA with a US variant


Stuck Pixel on Zenfone 6, completely lost
As jis and colorsage noted, we discussed this and some options you can take in the other thread. One dead pixel would not qualify for a warranty repair, the unit would be considered in good working order.
If you lose more pixels, then it would qualify. The standard is the same as our monitors. https://www.asus.com/us/support/article/811