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Ringtone not working

pendsan
Star I
My Asus Z6 ringtone configuration points to Audio files folder for selection but does not allow me to select any ringtone.
By default it displays my ringtone to be Festival. But that file does not play. Only a muted desk bell sound is heard.
I faced this problem when this phone was brand new. It did not allow me to navigate to the Asus ringtone collection folder. I worked around it originally by downloading a ringtone from the internet into the Audio files folder and pointing the ringtone configuration to the downloaded file.
Is this a known issue?
What's the best solution
8 REPLIES 8

_jis_
Zen Master III
Did you read my previous post?
"Clear storage" to "Media Storage" system app, restart phone and check again.

pendsan
Star I
Yes I saw it but didn't understand. I searched for both above strings in settings and found media storage app. I force stopped it and restarted device. The problem persists

_jis_
Zen Master III
I didn't say "Force Stop", you should tap Storage & Cache and then "Clear storage".
If you didn't understand you should ask.

_jis_
Zen Master III
@pendsan So how did it turn out? Have you done it?