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Restart issue after latest update.

Nikhilcnx
Star II
My Asus 6z  gets switched off automatically and restarts sometimes. This issue started after I have updated the phone today with latest FOTA update received. Also i have noticed some display issue after the update. Display was blacked out and showing some colour pixels automatically while i was using it. Also, when i switch off and switch on my phone, it keeps restarting itself before it switches on completely.
It's just 2 weeks old phone. If there is any issue with the software patch. Please fix it asap.
25 REPLIES 25

mariappanautrc7
Star II
@Anders_ASUS when will u sort out the restarting issue?
It's very critical issue and damaged asus name..
If somebody Asking regarding this quality and durability.
I don't know how I can express?

Aryan202
Community Legend I
nikhil.sen93
Every week i come to zentalk posting my issue, writing mails and calling service centers and nothing has been solved yet so here i am again and i will keep voicing my problem till this issue is solved. I have been also collecting information from this website, the stupid emails that i receive everytime i log a complaint and have also recorded calls from the service center. I will wait till the mid of september and if phone is still not fixed. I will make it a priority that Asus gets banned in India and i would request all the members from the community to join me on this
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First of all Asus did fuck up with the motherboard on the Zenfone 6.
Also fyi I own a 5z (it's been a year now) all good phone is top notch.
And whether it be Asus, One plus,huawei, Samsung none OEM can fully satisfy their customers if you're one of those unlucky people to get a faulty unit all you can do is to send it to the service centre.
Every company has unsatisfied people who faced hardware issues .
Also how are you gonna ban a multi billion dollar company? interested to hear your logic lol
A faulty unit doesn't mean the company is responsible if they're offering you some kind of refund or replacement
It's sad tho you had to go through it
All these things with service centre replacement takes time and patience and I totally understand it was premium product and you didn't expect this to happen but can't do anything now .

AmitGarde
Community Legend II
Nikhilcnx



Nikhilcnx said:



@aakashgupta1891 I've sent you a PM
@Nikhilcnx I've sent you a PM


@Anders_ASUS .. Thank you for your reply. I would like to inform you that after your suggestion, on 21-August-2019 I visited your service center and submitted my Asus 6z for the issue which I was facing. Service center took my phone and gave me a jobsheet (RMA no.- SRASINDEL1908210004) and asked me to contact them after a day as they will take 2.5 hours to Flash my device software. Since after submitting my phone I am trying to contact your service center on the numbers mentioned on the jobsheet and also on the number which i got from Asus customer care. Your service center is not answering any single call. Also till the date I have not received any information about the status of my device. I made more than 30 calls on all the 3 numbers available and there was no response from your service center. Then I contacted your Asus customer care and asked them about the status. The lady tried to contact service center and put me on hold. After resuming the call she mentioned that service center is not answering their calls also. She asked me to wait as she will be escalating the concern. After sometime I again contacted your Asus customer care to check the status, this time the advisor placed the call on hold and I was on hold for complete 1 hour. While I was on hold, I called your Asus customer care from another number and had word with the Supervisor available there and he again tried to connect with the service center after placing my call on hold and after resuming the call, he mentioned that he is unable to connect with the service center as they are not answering the calls. He then asked me to wait for 3 more days as he is again escalating the concern to help me. I gave my phone to your service center on 21.Aug.2019 and I am waiting from past 5 days just to know the status of my device. Now your customer care is asking me to wait 3 more days to get a revert from their service center about the status of my device. I don't think I bought this premium product for my own harassment. I think I bought it for my own use. But I was able to use this phone for only 7 to 8 days, cause since after 6.Aug.2019 I was facing the issue after updating my phone through FOTA update and I have reported the same on this Asus Zentalk forum on 7.Aug.2019 . It was not even a month and i had to submit my new phone at the service center and this is how how Asus is treating their customer after purchasing a premium product. FYI, I have purchased 2 - Asus Max Pro M1 and 1 - Asus 6Z and 1 - Asus laptop and I was thinking of purchasing your upcoming Asus ROG.2 once it will launch in India. But, after getting this kind of response I think I will have to change my mind.
It's a humble request from you to please look into it ASAP.
Hope to get a proper resolution from you soon.


Bro if u have any other asus smartphone at home i can suggest you solution for this kindly check your repair status through MY ASUS APP in those phones by going to repair status section and entre ur RMA number there u can get progress of service there if its redy to pick then directly give a visit to service centre and m sure it ll be redy as ur status is redy dont wast ur time contacting i faced such issues when i use to own ZENFONE 3 

Cheers bro hope my solution will help u out ??


@amitgarde3   ..Thanks for your advise brother. But I already did that. Whenever I am checking there with my RMA No. or Serial number its showing "no records found please contact your service center."
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Ohhhh.......!!! I C bro then moderators are the only 1 who cn suggest something now i cn understand how frustrating it is a day without smartphone and also a unknow repair time fram ? @Anders_ASUS plz help him

"I WISH U GET UR 6Z DAILY COMPANION AS SOON AS POSSIBLE CHEERS TO UR NEW SMARTPHONE BRO"??

senthiles
Star I
Me also bought the ill fated 6z via Flipkart before 1 month. Hardly used it for 2.weeks. Restart issues started. Been to the service centre thrice. They just reset to factory version but problem starts immediately after return from service centre. Highly frustrated with Asus lost the trust. Service centre guys (Chennai Asus centre at Asus smart care Nungambakkam ) refuse a replacement. They think it's a software issue. I really don't know when I'll be able to use the phone .It's in the service centre for 1 week. Whom should I approach regarding this issue. Hard earned money down the drain.
Phone serial number K5AIGF001940SS4

vaishak_p
Star I
Same here, facing auto restart issue post FOTA update post a phone call sometimes. Hope next update will resolve this issue.