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"Camera cannot flip. Please make sure there is nothing obstructing it." Error

aarkayy31
Star III

Model Name: Asus 6Z
Firmware Version: WW.17_1810.2008.171
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): flip camera proximity
It's been like that before the latest update and the latest update didn't change a thing. I can use my the volume buttons to flip it up though.
10 REPLIES 10

parth_thim
Star II
With latest firmware updste., This thing happen, no option to revert it back. Hopefully Asus team will sort it out soon

aarkayy31
Star III
parth.thim

With latest firmware updste., This thing happen, no option to revert it back. Hopefully Asus team will sort it out soon


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That's the thing, it was like that before the update too although I just noticed it yesterday before I updated my phone. And I've seen even months old complaints of this with no solutions.
@Anders_ASUS Can your team look into giving the option to disable that proximity sensor entirely? That would help.

victor010
Zen Master III
Hi, kindly follow the below steps:
1 . Kindly try to recalibrate, recalibrate can be found once you scroll down the notification panel.
2 . Run the SMMI test.
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST_V4.1.35
Select Receiver1_Test=>Press Start to check 
3 . If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit the service center to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India

parth_thim
Star II
Victor0_ASUS

Hi, kindly follow the below steps:

1 . Kindly try to recalibrate, recalibrate can be found once you scroll down the notification panel.

2 . Run the SMMI test.

Go to Calculator=>type " .12345+= "

you will be entered to SMMI_TEST_V4.1.35

Select Receiver1_Test=>Press Start to check 

3 . If still you face the issue

factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

4. Last option would be to visit the service center to have

a check. Locate here: https://www.asus.com/in/support/Service-Center/India


View post
@Victor0_ASUS I had tried above all, proximity test fail after .171 shows only near as selection.
Wonder what could be the issue here.
PFA