Phone audio from wrong speaker

[guntherguerra]

Whenever I recieve a phone call the callers audio comes out from the bottom speaker. I need to toggle speaker ON/OFF for it to come out the correct speaker.

I just upgraded to Android 10. 8/256gb US model

I have done basic troubleshooting. Power cycle, safe mode, clear cache on phone app. Etc

Any other suggestions?

[_jis_]

guntherguerra

https://zentalk.asus.com/en/discussion/comment/39377#Comment_39377

I have the same update today. Issue still persists. Changelog didnt mention any fix for this. Might have been a fluke?

I am still sending systemlogs to an Asus rep which basically tells me they are still working on it?

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How did you update, did you use the complete version, or just the differential version? Did you clear the cache of all applications, how many times did you restart? And so on, give some details.

[guntherguerra]

I just got the FOTA update automatically. I think just the differential update Rebooted phone, I will try to clear cache and all that to see if that solves it.

_jis_

https://zentalk.asus.com/en/discussion/comment/39424#Comment_39424

How did you update, did you use the complete version, or just the differential version? Did you clear the cache of all applications, how many times did you restart? And so on, give some details.

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[skylerwolfe]

I did several more test calls both incoming and outgoing (3 or 4 each) with the 6z and my work landline. With every call the audio seemed to work correctly. T-mobile US.

[guntherguerra]

skylerwolfe

I did several more test calls both incoming and outgoing (3 or 4 each) with the 6z and my work landline. With every call the audio seemed to work correctly. T-mobile US.

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Can you describe what you did or how you updated your phone? I want to replicate the process to see if that takes care of mine being the same

[skylerwolfe]

guntherguerra

https://zentalk.asus.com/en/discussion/comment/39447#Comment_39447

Can you describe what you did or how you updated your phone? I want to replicate the process to see if that takes care of mine being the same

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I downloaded the full update zip (not the OTA) from the Asus server. Then rebooted to recovery and used that zip to update. I can pm you the link if you need.