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My Phone just died after few days of android 11 update

ZT-7f9ab711
Star II
Please tell us some basic information before asking for help:
Model Name: Asus 6z
Firmware Version:can't tell as I couldn't start it...
Rooted or not: not
Frequency of Occurrence: just this time... haven't got another chance
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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11 REPLIES 11

ZT-7f9ab711
Star II
my phone (ASUS 6Z) suddenly switched off one morning and hasn't started yet... I think It died after few days of android 11 update.... I couldn't figure out the problem... what should I do....

ZT-7f9ab711
Star II
my phone just died.... suddenly it switched off one morning and hasn't started yet... it happened after a few days of android 11 update... what should I do?
It started showing problems when android 10 updated was provided... It showed an error message that the operating system was not found.... I had to reset twice to get it booted both times.. since it was working fine till android 11 update... It was showing some problems but I thought it was a software issue and it will get better in a few updates... but not this... what should I do? It is not booting up... not picking up(charging sign) charging... or any kind of response..

Anders_ASUS
Hall of Fame III
cs.anuragsingh@gmail.com

my phone just died.... suddenly it switched off one morning and hasn't started yet... it happened after a few days of android 11 update... what should I do?

It started showing problems when android 10 updated was provided... It showed an error message that the operating system was not found.... I had to reset twice to get it booted both times.. since it was working fine till android 11 update... It was showing some problems but I thought it was a software issue and it will get better in a few updates... but not this... what should I do? It is not booting up... not picking up(charging sign) charging... or any kind of response..


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I've had two more users with devices that showed similar symptom. Both of them got their device working one day after.
Continuously try fore restarting it by holding volume down + power for 10 seconds. Do this up to 10 times and hopefully it will boot from the secondary partition. All though this trick didn't work for the two users mentioned it may work for you. Don't charge your device but keep trying holding the power button for 5s every other hour and during these attempts, you're allowed to charge it.

Paladin
Star III
It is the same for me. Even took the phone to ASUS Service Centre in Singapore and this is what they said
image.png
The unit is around 7 months old. Any help would be appreciated.
Essentially the unit was very lightly used because of Covid 19 lockdown and work from home. This means the phone is left switched off as I find it too distracting during teleconferences.
Model Name: Asus 6
Firmware Version:can't tell as I couldn't start it...
Rooted or not: not
Frequency of Occurrence: just this time... haven't got another chance
APP Name & APP Version (If your issue relates to the app):
Basically the phone refused to start. Have tried power up+power button repeatedly before taking it to the ASUS Service Centre.