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My phone is stuck in One-hand Mode Tutorial

Yuntian
Star III
Please see the video. I have enable Android 10's gesture control as someone said that was the issue. My phone is US version.
https://youtu.be/b8e5JwS2mwo
I first encountered this issue with Version WW-17.1810.1910.63. I have flashed .68's OTA and it doesn't help. I can't really wipe my phone as my phone has 1 irreplacable authenticator.
1 ACCEPTED SOLUTION

shiv1g
Rising Star I
Even i got stuck two days ago but, I quickly found pretty easy solution for it.
All you need is a Mouse ( wireless or wired ) and a OTG cable. Follow the video down below and everything will be back to normal.
I will highly recommend to Turn off double tap home key gesture to enable One Hand Mode in Advance settings until this bug is fully fixed.
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https://drive.google.com/file/d/11GBsGgixOpnh5YScOB1MylE74MvyoC1w/view?usp=drivesdk
(Try to right-click near the right side status bar corner.)

View solution in original post

21 REPLIES 21

19filip91
Star I
It's been over 2 weeks and not even a hotfix for this huge issue that completely locks you out of your phone? Happened to me a few hours ago and I don't have a OTG cable at hand and I'm sick at home. So I can't go buy one either. At the very least within a week of this issue being discovered you should've implemented something that disables the dumb tutorial or not enable people to access 1 handed mode for the time being. This is shameful. Is there any way to use a mouse without an otg cable like through a PC or maybe just disable 1 handed mode through the PC. Anything?

krisenk
Star I
I had the same stupid issue. I can't believe this is not fixed by Asus..wake up!!..it bricks the phone and requires us to spend money on a cable to fix!
here is the cable i bought and attached my wired mouse to..thanks to the previous post that showed me how to turn off the one handed mode with the mouse.
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