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My phone is stuck in One-hand Mode Tutorial

Yuntian
Star III
Please see the video. I have enable Android 10's gesture control as someone said that was the issue. My phone is US version.
https://youtu.be/b8e5JwS2mwo
I first encountered this issue with Version WW-17.1810.1910.63. I have flashed .68's OTA and it doesn't help. I can't really wipe my phone as my phone has 1 irreplacable authenticator.
1 ACCEPTED SOLUTION

shiv1g
Rising Star I
Even i got stuck two days ago but, I quickly found pretty easy solution for it.
All you need is a Mouse ( wireless or wired ) and a OTG cable. Follow the video down below and everything will be back to normal.
I will highly recommend to Turn off double tap home key gesture to enable One Hand Mode in Advance settings until this bug is fully fixed.
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https://drive.google.com/file/d/11GBsGgixOpnh5YScOB1MylE74MvyoC1w/view?usp=drivesdk
(Try to right-click near the right side status bar corner.)

View solution in original post

21 REPLIES 21

Anders_ASUS
Hall of Fame III
wai.hon.leong

https://zentalk.asus.com/en/discussion/comment/27233#Comment_27233

OP said he can't really wipe his phone and straight off, you suggested wiping his phone. ?


View post
Ooop, missed that last sentence ?
But is the authenticator really irreplaceable? @Yuntian What app are you using?

Anders_ASUS
Hall of Fame III
Anyway, I will ask our devs to look into this. If it really is true that you can soft-brick your phone by having one-handed more active while upgrading to Q, then we need to fix this ASAP

Anders_ASUS
Hall of Fame III
@Yuntian please give me as much details as possible. A step by step, what you did to get to this point. I can't replicate this on any of my phones so I need to know what you did differently.

Yuntian
Star III
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/27237#Comment_27237

Ooop, missed that last sentence ?

But is the authenticator really irreplaceable? @Yuntian What app are you using?


View post
That's my Blizzard account. I didn't use my real name for the account and for removing authenticator through customer/self service, they only accept photo ID for removal, unlike other 2FA where you can still use your email. If I factory reset my phone then I'll have to sue them to prove I'm the account owner.
So to replicate my issue, turn on Gesture Navigation from Advanced/Navigation (that new thing in Android 10 that let you swipe on the edge as back button), and then turn on One-hand Mode as the first time ever for tutorial. I believe if you turned on One-hand Mode before then it will not show tutorial anymore. This happened in Version WW-17.1810.1910.63, and persists after I flash .68 delta update package. Please let me know if you still need more information.

Yuntian
Star III
Anders_ASUS

I've never seen this before. What happens if you only press the power button? Will you see the restart button?

Have you tried the wipe data/factory reset option?


View post
Press the power button: screen turns off. Press again to see the same stucked screen.
Hold the power button: you can see the the power menu, but as tutorial layout is above the power menu, I can't tap any button.
In the video I just hold powe and volume - to force shut down.