cancel
Showing results for 
Search instead for 
Did you mean: 

Hey Asus explain this

ranathpodem
Star III
Please tell us some basic information before asking for help:
Model Name: Zenfone 6Z
Firmware Version:
Rooted or not: not
Frequency of Occurrence: only once
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
screenshot-20200825-163009810.jpg
Explain me about the internal storage.
2 REPLIES 2

victor010
Zen Master III
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

raju_cybertec
Star III
Last August security update is very buggy update s me issue are:
Phone restart issue
Heating issue when use mobile data
File manager not working
Network issue
Charging issue