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Hey Asus explain this

Star III
Please tell us some basic information before asking for help:
Model Name: Zenfone 6Z
Firmware Version:
Rooted or not: not
Frequency of Occurrence: only once
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Explain me about the internal storage.

Zen Master III
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup :

Star III
Last August security update is very buggy update s me issue are:
Phone restart issue
Heating issue when use mobile data
File manager not working
Network issue
Charging issue