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[Help] Zenfone 6 2019 can't take screenshot

JoelGama
Star I
0NYERRG07UWI.jpg
When I try to take a screenshot it looks like this.
Can someone help?
2 ACCEPTED SOLUTIONS

kikoly
Hall of Fame I
This issue will be resolved in the next update. The current method is as follows:
Enter developer options Turn off this option when you find "Force Desktop Mode"
Reboot
MFU5XGV3ZB3X.jpg

https://zentalk.asus.com/zh/discussion/13379/%E6%88%AA%E5%9C%96%E5%AE%8C%E5%85%A8%E6%B2%92%E7%95%AB%...

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kikoly
Hall of Fame I
LP_ASUS

https://zentalk.asus.com/en/discussion/13500/help-zenfone-6-2019-cant-take-screenshot

The last time we saw this, the user restarted his phone and the problem disappeared.


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This is a known issue and Kris responded that it will be resolved in the next update.

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10 REPLIES 10

igorrod
Star I
JoelGama

https://zentalk.asus.com/en/discussion/comment/30464#Comment_30464

I already restarted the phone, and I cleaned the cache to

The version of the phone is EU


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Joel, estava com o mesmo problema. Além do mencionado aqui, tive que desativar o modo escuro e reiniciar. aí resolveu. Depois disso, mesmo voltando para o modo escuro não tive problemas.
Joel, I had the same issue. I did all steps all of you said ( but it not worked), so Idisable dark mode and restart. Its normal again.