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[Help] Zenfone 6 2019 can't take screenshot

JoelGama
Star I
0NYERRG07UWI.jpg
When I try to take a screenshot it looks like this.
Can someone help?
10 REPLIES 10

LP_ASUS
Community Legend I
JoelGama

0NYERRG07UWI.jpg

When I try to take a screenshot it looks like this.

Can someone help?


[Help] Zenfone 6 2019 can't take screenshot
The last time we saw this, the user restarted his phone and the problem disappeared.

JoelGama
Star I
LP_ASUS

https://zentalk.asus.com/en/discussion/13500/help-zenfone-6-2019-cant-take-screenshot

The last time we saw this, the user restarted his phone and the problem disappeared.


View post
I already restarted the phone, and I cleaned the cache to
The version of the phone is EU

LP_ASUS
Community Legend I
JoelGama

https://zentalk.asus.com/en/discussion/comment/30464#Comment_30464

I already restarted the phone, and I cleaned the cache to

The version of the phone is EU


View post
The we will need to log your phone to know more. I've sent you a PM.

kikoly
Hall of Fame II
This issue will be resolved in the next update. The current method is as follows:
Enter developer options Turn off this option when you find "Force Desktop Mode"
Reboot
MFU5XGV3ZB3X.jpg

https://zentalk.asus.com/zh/discussion/13379/%E6%88%AA%E5%9C%96%E5%AE%8C%E5%85%A8%E6%B2%92%E7%95%AB%...

kikoly
Hall of Fame II
LP_ASUS

https://zentalk.asus.com/en/discussion/13500/help-zenfone-6-2019-cant-take-screenshot

The last time we saw this, the user restarted his phone and the problem disappeared.


View post
This is a known issue and Kris responded that it will be resolved in the next update.