Please tell us some basic information before asking for help: Model Name: 6z Firmware Version: latest Rooted or not: not Frequency of Occurrence: 1st time APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ======================================== It shows fast charging but the estimated time to full charge is about 2 hrs for 50% charging. Using the original adapter and third party cable. What is the problem and solution.
Hi, we'd request you follow the below steps: 1. Clear system cache. 2. Try the same under safe mode: Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode 3. If still you face the issue factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/ 4. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India