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Charging issue

Star III
Please tell us some basic information before asking for help:
Model Name: 6z
Firmware Version: latest
Rooted or not: not
Frequency of Occurrence: 1st time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
It shows fast charging but the estimated time to full charge is about 2 hrs for 50% charging. Using the original adapter and third party cable.
What is the problem and solution.

Zen Master III
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup :
4. Last option would be to visit
the service center to have a check. Locate here: