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Camera cannot flip

pwnkmr1802
Star I
Hi Asusians,

I am facing issue while switching to selfie mode and error is camera cannot flip and the picture automatically goes 180 degree opposite .

Anyone faced this issue. Any solution will be much appreciated
7 REPLIES 7

Anders_ASUS
Hall of Fame III
If it's software, then everybody would have it and you wouldn't notice is right after a factory reset. It's probably hardware so please contact your ASUS Support
https://www.asus.com/support/CallUs/
https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en
Some countries offer walk in service centers but not all offers phone support.
https://www.asus.com/support/service-center-location

Vêner
Star II
@Anders_ASUS
Does it flip all the way? Does it seam to flip att normal or reduced speed? Is this behavior with our camera app?
- yes it flips all the way at normal speed. Yes with Asus camera app.
If the phone is exposed to small vibrations during flipping, it might flip slower (more controlled) but it should still flip all the way unless it feels/believes that it could damage the camera if it continues. You shouldn't flip and drive 😉
- not flipping whilst driving but when is mounted on the support for the Android Auto.

It could be that there is something mechanically wrong. Best way to find out is to reset your phone. If it doesn't help, then you need to send it for service.
- sometimes it flips but cannot take a picture, then it flips again by itself and allows the picture to be taken.
- Also sometimes the message "cannot flip" appears on the screen but the camera is flipped and a picture can be taken.

Anders_ASUS
Hall of Fame III
Sounds weird. That message normally only appear when the proximity sensor is covered or dirty but then it should't flip.
I still say, that you should try a reset first and if it doesn't help, then you need to send it for repair.