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Asus Zenfone 6z having SIM services problems after Android 10 OTA update

pradeepsakthi88
Star II
Hi,
I recently updated my Asus Zenfone 6z to Android 10 (WW_17.1810.1911.110) via OTA. After the update, I am experiencing SIM services problems wherein the signal bars on both SIMs are completely gone. It shows no service most of the time. Here and there I get signal for a moment and then the phone completely restarts several times repeating the same procedure.
I experience this problem only after the Android 10 update. I felt like it was a premium phone the day I bought it but now it is disheartening for me. I wonder how ASUS was able to push this OTA update without proper testing. This is definitely a software issue due to the update and I would request someone to help me on this. Please let me know if ASUS can fix this via OTA through patches or should it be taken to a service center. I don't like my phone to be taken to the service center. I have attached the screenshot and video taken from the screen recorder option from 6z itself.
See the video and judge yourself on how the phone behaves after the update.
3NYDFRJJZJYW.jpg
OO4CZ7OQPVJ9.jpg

10 REPLIES 10

santu_inw
Star I
iam Facing Same Issue, Please Help me to fix this Issue ASAP