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Asus Zenfone 6z having SIM services problems after Android 10 OTA update

pradeepsakthi88
Star II
Hi,
I recently updated my Asus Zenfone 6z to Android 10 (WW_17.1810.1911.110) via OTA. After the update, I am experiencing SIM services problems wherein the signal bars on both SIMs are completely gone. It shows no service most of the time. Here and there I get signal for a moment and then the phone completely restarts several times repeating the same procedure.
I experience this problem only after the Android 10 update. I felt like it was a premium phone the day I bought it but now it is disheartening for me. I wonder how ASUS was able to push this OTA update without proper testing. This is definitely a software issue due to the update and I would request someone to help me on this. Please let me know if ASUS can fix this via OTA through patches or should it be taken to a service center. I don't like my phone to be taken to the service center. I have attached the screenshot and video taken from the screen recorder option from 6z itself.
See the video and judge yourself on how the phone behaves after the update.
3NYDFRJJZJYW.jpg
OO4CZ7OQPVJ9.jpg

10 REPLIES 10

pradeepsakthi88
Star II
Hi Team,
Is there anyway to fix this issue or taking it to the service center is the only fix.
My phone restarts intermittently and its really annoying for me to use this. Please assist!

@Titan_ASUS @Laura_ASUS @Anders_ASUS @kikoly @Mister

LP_ASUS
Community Legend I
pradeepsakthi88

Hi Team,

Is there anyway to fix this issue or taking it to the service center is the only fix.

My phone restarts intermittently and its really annoying for me to use this. Please assist!

@Titan_ASUS @Laura_ASUS @Anders_ASUS @kikoly @Mister


View post
If a factory reset, manually setting APNs, and using one SIM didn't resolve this then the best option is to visit a service center. The fact that the phone is also randomly restarting further pushes me to recommend a service center.

chavda_ankur
Star I
17.1810.2008.171 is this update having/ creating any issues to 6z? Just received my 6z today from service centre and today itself receiving update message. But now scared to update just because issues faced after update and need to send to service centre, other issues after update alreadymentioned above.

ColorSage
Zen Master I
Man, you digged out an 8-month old bug report from early&bugged Android 10 build.

py443739
Star III
Trash update fixes nothing same problem for me network keeps rebooting itself..