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80% refund. seriously????? (service center is not repairing my zenfone 6 )

girishsonu2000
Rising Star II
i got my zenfone 6 on mid july, i was happy with that phone but who knew it will become my one of biggest regret.
after update .167 my device keeps restarting and finally dead on 1 august.
through "flipkart complete mobile protection" i sent my device to service center and it reached at service center on 12th aug.
F1 NOIDA CMP TRC, F1 INFO SOLUTIONS AND SERVICES PVT.LTD (CMP) D-245 SEC-63, NOIDA-201307, UTTAR PRADESH, INDIA  they sent my device here authorized service center for zenfone.
today even on 5 sept my device is still not repaired. they are making excuses that they dont have parts to repair phone and can provide me with 80% REFUND .
they have contacted me thrice regarding refund.
seriously ASUS ??????
i bought phone worth 32000, couldn't even use for properly for 16 days and now you want me to bear with loss of 20%
shouldnt you provide a replacement if you are unable to repair my phone

its not like i have bought this phone before 4-5 months it wasnt even launched at that time so why should i take loss of 20%

if you cant repair my zenfone 6 , just give a new one as replacement , if you dont want then i want full refund not just 80%

as for serial number of my device here is it

SN = K6AIGF0007522JV

lets see if i can get any help from senior members of asus
my device is in service center from nearly 25 days and my patience is not much great
let me be honest if i didnt get help,
my next option will be to proceed legally.

@Anders_ASUS @Kikay @Kris_ASUS @CH_ASUS
49 REPLIES 49

girishsonu2000
Rising Star II
Monark

It was restarted three times today when playing pubg


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observe for 2-3 days if it keeps on restarting then its a red flag

Monark
Zen Master I
How much it cost for repairs i don't have that warranty i did the biggest mistake of choosing this phone instead of oneplus

Anders_ASUS
Hall of Fame III
Monark

How much it cost for repairs i don't have that warranty i did the biggest mistake of choosing this phone instead of oneplus


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Why would you not have any warranty? Where did you buy it?

Anders_ASUS
Hall of Fame III
@girishsonu2000 I've sent you a PM

Monark
Zen Master I
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/16173#Comment_16173

Why would you not have any warranty? Where did you buy it?


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Flipkart