Please tell us some basic information before asking for help: Model Name: Zenfone 5 ZE620KL Firmware Version: WW_15_0610_1801_42 Rooted or not: NOT Frequency of Occurrence: Always APP Name & APP Version (If your issue relates to the app): Unlock Device App
The program does not unlock the bootloader, writes (An unknown error occurs, which may be a network connection issue. please wait and try again later)
Please tell us some basic information before asking for help: Model Name:ZE620KL Firmware Version: WW_V16.0615.2005.130 Rooted or not: no Frequency of Occurrence: always APP Name & APP Version (If your issue relates to the app): Unlock Device App V126.96.36.199_180912 / V188.8.131.52.180130 In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ======================================== Hi there, I bought a brandnew ZE620KL couple of days ago and updated OTA from Android O to P (WW_16.0615.1903.92) Afterwards I updated manually and succesful by download from website to WW_V16.0615.2005.130 Afterwards I wanted to unlock my bootloader with both unlock app from website which did not work. Error message: "unknown network error, please wait and try later " I definitely want to unlock my bootloader
Dear friends After checking with the relevant team, the issue is now under investigation. For people who purchased the device from authorized reseller, first hand device and never rooted or unlocked your device, please wait for my reply in this thread. Sorry for any inconvenience it may caused.