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Unlock Device App does not unlock bootloader

Please tell us some basic information before asking for help:
Model Name: Zenfone 5 ZE620KL
Firmware Version: WW_15_0610_1801_42
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Unlock Device App

The program does not unlock the bootloader, writes (An unknown error occurs, which may be a network connection issue. please wait and try again later)
125 REPLIES 125

elias888
Star II
Christine_ASUS

Hi elias888

Thank you for your asking. Based on your device is brand new, like AgentTechnoman said, your issue should be different from theirs.

Yet because your model is ZB631KL, please refer to the link below as Max Pro Series, and open a new thread there

https://zentalk.asus.com/en/categories/ww_zenfone-max-pro-series

Please provide me the screenshot of your error message and your issue in your new thread. Then check on your inbox and PM me your SN. I will forward the information to the relevant department.


View post
They have great service right now! My problem is already fixed!

I flashed a RAW image of and older version of Android (7.1.1) because Android 9.0 sucks; and the unlock tool worked without a problem. Was able to unlock and root straight away.

wozouyu

Unlock Device App does not unlock bootloader Zenfone 5Z ZS620KL

  1. Model Name: Zenfone 5Z ZS620KL
  2. Firmware Version: WW-100.10.107.70
  3. Rooted or not: NOT
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): Unlock Device App

View post
Same problem
It says 'an unknown error occured, it maybe a network error, please wait and try again later'
Please help

Rickkk
Star III
Same problem for me 😞
Cant unlock.
"An unknown error occurs, which may be a network connection issue. Please wait and try again later."
Seems like another phone for the bin if i cant root it.
Maybe I should have waited for the HTC 😞

Model Name: Zenfone 5Z ZS620KL
Firmware Version: WW-100.10.107.92
Rooted or not: Not rooted (CAN'T)
Frequency of Occurrence: Always
APP Name & APP Version: Unlock Device App 9.1.0.12_190827

screenshot-20200731-063605344.jpg


Christine_ASUS
Community Legend II
Hi Zafaralimansoori & Rickkk
Due to further processes involving personal information(SN), please check your inbox and reply to the PM.