Christine_ASUSThey have great service right now! My problem is already fixed!
Thank you for your asking. Based on your device is brand new, like AgentTechnoman said, your issue should be different from theirs.
Yet because your model is ZB631KL, please refer to the link below as Max Pro Series, and open a new thread there
Please provide me the screenshot of your error message and your issue in your new thread. Then check on your inbox and PM me your SN. I will forward the information to the relevant department.
Unlock Device App does not unlock bootloader Zenfone 5Z ZS620KL
- Model Name: Zenfone 5Z ZS620KL
- Firmware Version: WW-184.108.40.206
- Rooted or not: NOT
- Frequency of Occurrence: Always
- APP Name & APP Version (If your issue relates to the app): Unlock Device App