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turning on mobile radio power turns off the device. Zenfone 5Z

rpillai62
Star I
Please tell us some basic information before asking for help:
Model Name: zenfone 5z
Firmware Version: android 10
Rooted or not: not
Frequency of Occurrence: trigger based
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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the phone seems to work absolutely fine until I put a sim card in and turn on the data, which then in a few minutes turns off the device gets it stuck in a bootloop. if I turn off the mobile radio power and simply use it with only wifi the issue doesn't arise, it works fine.
1 REPLY 1

fussion_ASUS
Rising Star II
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. We request you to call the service center before visiting. Locate here: https://www.asus.com/in/support/Service-Center/India