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The battery has 4 hours of durability. From 100% to 9%

Star I
Please tell us some basic information before asking for help:
Model Name: Asus zenfone 5z
Firmware Version: v1.04.07.13
Rooted or not: not rooted
Frequency of Occurrence: every day
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I'm new here. I Hope it's right place. I've a zenfone 5z and after a little fall from my pocket i notice the battery goes down so fast. I don't know if the fall Is the problem exactly. It's the first time i've this problem from 3 years i have It. The battery consumption Is high also with blocked screen, without opened apps and low brightness screen. Furthermore the phone become hot in normal use in the same mode when i use it intensely. How can i solve this issue? Thank all of you

Rising Star II
Hi there,
We will recommend that you can conduct a factory reset after backup your data.
[Phone] How to do the factory reset on your phone? | Official Support | ASUS GlobalIf it still can't solve the problem, our recommendation is to visit the nearest ASUS Service Center at your earliest convenience to get your device check.

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